@MojangSupport More than one week after the payment we have no access, there is an internal issue by your side, and nobody answer to our tweets, mails or other comunnications, your customer attention seems underresourced or under attended.
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Replying to @xpm_666
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Jun 12, 2020 · 6:36 AM UTC

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Replying to @MojangSupport
Thank you for your attention, we found the money back, so we will try to buy again.
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DEars, After trying again, now with anothe web browser (chrome), according to your instruccions, the same problem appears again and now, the situation is exactly the same than the past week, so we must wait for the return or any other solution.
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