@MojangSupport HELP! The Minecraft app wouldn’t load on my daughter's phone so I deleted and reinstalled it. Now I can't find the world she's spent months building. Can you help me. She's distraught and I feel awful.
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Replying to @gaybyboomer
For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^RL

Jun 10, 2020 · 8:20 PM UTC

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Replying to @MojangSupport
I’ve crawled around there. That’s what told me to tweet you. I’ve even offered to pay gamers to help. I’m at a loss. She spent months on this and it looks like it’s lost even though we did an msn cloud backup.