@MojangSupport hello, I wanted to buy Minecraft Java edition for my nephew, but during purchase I get this message: "ERROR PLACING ORDER" the bank authentication was successful. I wanted to buy a digital copy and redeem it on Amazon, but it says out of stock. can you help?

Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP

hello, i wrote on the support e-mail the very same day i contacted you, but no response since then. can you look into it?