@MojangSupport Each time I try to launch Minecraft (any version) on my PC, the Java(TM) Platform SE binary uses up all of my CPU and almost all of my computer memory then crashes. I can’t play the game I payed for and would like to know what I can do to fix it.
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Replying to @JRRaider2
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP

Jun 3, 2020 · 8:09 PM UTC

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Replying to @MojangSupport
Hi again, I have tried this and as you can guess, I have gotten no information or help regarding my issue. As stated above, as soon as I launch my Minecraft Java edition on my PC, I get an error and it crashes. Every version 1.12 and below works, but anything above that (1/2)
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!