For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^RL

If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^RL

Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Reset your password as well just in case. Remember to attach your Transaction ID when you send a request. ^SP

The problem you've described sounds like a temporary issue and should have been resolved now. If you are still having problems, please refer to our MojangStatus Twitter page for more and upcoming information. ^SP

I'm sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS