Did you see an error about verifying game ownership when trying to play? This is being investigated and is close to a resolution. We'll let you know when it's fixed.

May 27, 2020 · 12:59 AM UTC

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Replying to @MojangSupport
I have sent multiple tweets and emails. My son cannot log in, states invalid email and password. We can see our profile but doesn’t give option to play
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL
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Replying to @MojangSupport
Literally changed my name and this happened
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Gamertag. ^RL
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Replying to @MojangSupport
Can I finally play the game I bought 10 days ago? Hello?
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP
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Replying to @MojangSupport
FIX this game i want play plss !!!
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Hey there, if you are having issues with your Dungeons please try visiting msft.it/6014wyXGM for more help. ^NQ
Replying to @MojangSupport
I want to know why I can't buy the Minecraft Dungeons in windows version by using my mojang account
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No worries! You can find that information and more here: help.minecraft.net/hc/en-us/…. If you still need help, you can send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help. ^AS
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