Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

Hello support. I have an open ticket with you where no progress or status update is happening since months! Is there any way I can get help in a reasonable time frame?