Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I have already bought the full version with this Acc. I still have proof of purchase. Why can I only play the demo with the same Acc. I'm desperate.