@MojangSupport i am severely dissapointed with the customer service (or lack of!) i have recieved, i hope you take this comment to heart... and fix my issue! i cant access my account, it is an old account that i no longer have email access to.

To find out how to locate your transaction ID or retrieve it if you no longer have it, see help.minecraft.net/hc/en-us/… If you are still unable to locate it, please send us an email still. ^SP

I still haven't heard anything from your 'support' team...