I'm sorry to hear that! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. Remember to attach your Transaction ID in your email to us, if possible. ^AS
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I'm sorry for any delays! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS
May 22, 2020 · 7:10 AM UTC