Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

May 21, 2020 · 4:57 PM UTC

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Replying to @MojangSupport
Yooo, we just experienced an identical problem as my brother in law. Nintendo switch Minecraft, current update on both systems, trying to log in fails, and when you go to close minecraft it hard locks the system. No buttons do anything. only option is power button for10 seconds.
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We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^RL
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Replying to @MojangSupport
I sent my request for help more than 3 days ago and so far I have not received a response :(
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP
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Replying to @MojangSupport
Why does the switch addition make me sign in every time I load it up at the moment? Is this all part of the switch issues currently being looked into?
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We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^RL
Replying to @MojangSupport
the java auth servers have been down for a while now, is there any info on this please?
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I'm sorry for any trouble you're having right now! It's currently a temporary issue we're looking into. I would check back in later on and keep an eye out on nitter.vloup.ch/MojangStatus for any possible updates. Thanks for your patience! ^AS
Replying to @MojangSupport
@MojangSupport i just bought minecraft java edition and i got the email saying i purchase it but when i enter it sayd i have to buy minecraft again? can u guys help me
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP
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