Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

May 21, 2020 · 4:57 PM UTC

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Replying to @MojangSupport
minecraft keeps telling me that automatic sign to Microsoft account has failed, and when i try to sign in manually, it never let me sign in again, and after a few attempts the sign in button becomes non responsive, have to restart the game and same issue
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We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^RL
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Replying to @MojangSupport
It’s saying that my world is corrupted this has happened twice this week I have spent 10 hours or more fixing my world for it too be deleted... what a waste of time if you can’t help me figure this out I will never play Minecraft again.
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I'm sorry to hear that happened! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out or point you in the right direction. ^SM
Replying to @MojangSupport
When I try to get other versions of Minecraft I can only see the 1.16 version in the version tabs of the launcher. I open the launcher and click installations and I only see 1.16 when I try to get the older versions or other versions
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For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^JS
Replying to @MojangSupport
Out of nowhere my account made me log in to my Minecraft (Java Edition) so I went to log in and I had the correct stuff for it and it kept saying login invalid when I had the correct email and password for 5 years. I don’t know the transaction ID because it’s been that long
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^CD
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Replying to @MojangSupport
20 attempts to get password reset to my email, i've only had one account linked to this mc account it's not working, before you even ask for a transaction id it was bought for me as a kid by my mother and not only is her old email address gone but she's changed cards since.....
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL
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