Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

May 21, 2020 · 4:57 PM UTC

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Replying to @MojangSupport
I been waiting for the past month I put multiple tickets in and no one has help me I been trying to reset the password but seem to not get any emails to rest it
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!
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Replying to @MojangSupport
hey ive been trying for 2-3 weeks now to reset my password because i got logged out and cant remember the PW. i get no emails after putting my email in the recover PW thing, but the tech ticket i logged immediately sent an email saying traffic is high. i just wanna play MC
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL
Replying to @MojangSupport
Hey, I've contacted you via help.minecraft.net almost 3 months ago and haven't received a response yet. Can you estimate how long I might have to wait?
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL
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Replying to @MojangSupport
I submitted a request on 6/1 regarding not receiving a password reset email for my account. Do you have an estimated time for request resolution? I’ve been waiting for almost two months with no response aside from the automated reply.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP
Replying to @MojangSupport
I definitely understand that you're being flooded with support tickets but My daughter's account was hacked as well as her email and we've had a ticket since late May with no help.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP
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