Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

May 21, 2020 · 4:57 PM UTC

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Replying to @MojangSupport
Hey so a lot of people are experiencing a bug on loading screen and its stuck at mojang loading screen alot of people are saying that by reinstalling it the bug’s not gonna be a problem but currently i cant reinstall the game so please let me know what to do
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I'm sorry for any trouble you're having right now! It's currently a temporary issue we're looking into. I would check back in later on and keep an eye out on nitter.vloup.ch/MojangStatus for any possible updates. Thanks for your patience! ^AS
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Replying to @MojangSupport
anyone know why this is happening?
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I'm sorry to hear that happened! For help with purchasing issues, please visit help.minecraft.net/hc/en-us/…. Thanks! ^AS
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Replying to @MojangSupport
Many users are having issues not being able to login, i have seen a ton of users through Twitter saying it. It is not us that have this issue. It is your end that has the issue. and yes many of us has tried submitting or trying the help pages. When will the bug get fixed? :(
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For questions about the PlayStation versions of the game, please contact PlayStation Support here: support.playstation.com/ ^RL
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Replying to @MojangSupport
Hej , I'm still unable to log in to my Microsoft acc on ps4 Minecraft because " there is a fail" it's been months, nothing changed all my purchases are gone
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I'm sorry you're having trouble! For technical help, please visit our Help site at help.minecraft.net/hc/en-us and for more details and help with the Playstation specific editions of Minecraft, you can also go to playstation.com/support/. ^AS
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Replying to @MojangSupport
I had my account working on the launcher yesterday, and I woke up to my account not opening because of the password being changed, why and how does it change when I didn't even do anything to it? (I'm just saying I mean it can't just change on its own right??
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I'm sorry to hear that happened! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out with your account. Remember to attach your Transaction ID in your email to us, if possible. ^AS
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