Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

May 21, 2020 · 4:57 PM UTC

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Replying to @MojangSupport
Please help! I bought an account for my daughter months ago and she continues to have the same issue. When she tries to log in she's told she doesn't have an account even though I have proof of purchase. For 2 months I haven't recieved a response to my email!!!
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP
Replying to @MojangSupport
I am having this issue since last 2 weeks. I bought Minecraft (Windows 10 edition) around 3 weeks back. My nephews (child accounts) play Minecraft on Xbox. I was able to play with them for 2 days the first time. But from next week on wards I cannot see them in joinable friends!
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If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^RL
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Replying to @MojangSupport
Is there some sort of tnt chest trap? that sounds like a great idea! But i encountered a bug (mcpe) I fell down the void without going through bedrock. (in survival)
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If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^RL
Replying to @MojangSupport
Hi Mojang support. I'm wondering due to this, For how long would somebody have to wait for a ticket reply?? I been waiting since 12 of august, For a response of my issue. Thank you in advance also.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL
Replying to @MojangSupport
I was trying to buy the jurassic world DLC and when i click to buy it, it sends me to an untitled page. I would appreciate some help.
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^RL
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