Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

May 21, 2020 · 4:57 PM UTC

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Replying to @MojangSupport
@MojangSupport hey man for a few days I’ve been having a problem with infinite loading screen in ps4 bedrock.its quite irritational bc I literally reinstall the game 2 times and I don’t wanna do it for the 3rd time
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I'm sorry for any trouble you're having right now! It's currently a temporary issue we're looking into. I would check back in later on and keep an eye out on nitter.vloup.ch/MojangStatus for any possible updates. Thanks for your patience! ^SP
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Replying to @MojangSupport
I have a very simple issue, hope you can resolve it without me having to wait months. I'm trying to send a password change request to my email but it's not working. I've checked spam/trash, etc.
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^RL
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Replying to @MojangSupport
@MojangSupport Minecraft is so broken at the moment on PS4, so many glitches and crashes at least 5 times a day plus the fact that it lags around and freezing. So annoying just wonna play Minecraft with ma friends:(
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I'm sorry you're having trouble! I would go ahead and report what's going on here: bugs.mojang.com/secure/Dashb… so that the developers can see and look into it further. ^AS
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Replying to @MojangSupport
Paid for the game and can’t even play with my friends. I play on PlayStation and I’ve spent all day trying to sign in to my Microsoft account. I’ve deleted and reinstalled the game and changed my Microsoft password so many times. So annoying. Why won’t it let me sign in?
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I'm sorry you're having trouble with your account! For questions and further help, please visit nitter.vloup.ch/xboxsupport or support.xbox.com. Thanks! ^AS

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Replying to @MojangSupport
My Minecraft-Account is hacked and I can't log-in to my E-Mail. So there is no way to reset the password. I bought my Account like 5 years ago and it's (obviously) not possible to find the transaction-ID again.
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I'm sorry to hear that happened! Please send us an email with any details you can remember about the account at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. ^AS
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