Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

May 21, 2020 · 4:57 PM UTC

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Replying to @MojangSupport
I still cannot connect to realms and I have tried resetting minecraft and resetting my xbox but nothing seems to work it just keeps saying ‘unable to connect’
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We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^RL
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Replying to @MojangSupport
I've been waiting for over 2 weeks for a reply. My MC account was migrated by someone else and now I have lost access. Seems a lot of people have the same issue. The Mojang-Historical Minecraft account migration has been very poorly managed from an account security perspective.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP
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Replying to @MojangSupport
Just wish I could get my skins back. Minecraft will not let me log in with the latest launcher.
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For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^RL
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Replying to @MojangSupport
Hey Mojang, amazing update! Just one thing for a idea to help everyone out, I had a massive problem when buying Minecraft where my username wasn’t available but it didn’t say it was my username that was the problem, I thought it was the way I paid.
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Awesome! Thank you for letting us know about this and I'm glad you were able to purchase the game. We'll investigate this further. ^_^ Feel free to reach out to us anytime here: help.minecraft.net/hc/en-us/… if you ever need help with anything else! Thanks! ^AS
Replying to @MojangSupport
hello, yesterday ive had my minecraft java edition hacked and i looked all over minecraft website for support and couldnt find anything useful to my situation. it always asks the email that is connected to the account but it was hacked as well. id appreciate it if you help.
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID if possible. ^RL
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