Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

May 21, 2020 · 4:57 PM UTC

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Replying to @MojangSupport
Having trouble joining and staying in my friends lobby.It keeps saying it can’t connect or a error has occurred.Both my system and game are up to date with WiFi.
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I'm sorry to hear that's happening! I would go ahead and report that here: bugs.mojang.com/secure/Dashb… so that the developers can see and look into it further. ^AS
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Replying to @MojangSupport
On Xbox one I can't play servers it says Coming soon and it wont go away can you not put stuff in files in resource and behavior packs or it makes it so you can't play servers?
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For questions about the Xbox edition of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com.

Xbox Support (@XboxSupport) on X

Support articles & info: https://t.co/H8oQKYXNo5 | Support videos: https://t.co/Z8kKJghC5y | News & Updates: @Xbox & @Xboxwire | Become part of the @XboxAmbassadors

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Replying to @MojangSupport
Hey Mojang I’m on PS4 and stuck on the loading screen I’ve searched around and it’s due to the nether update could you tell us roughly when we should be able to play. With servers would it allow me to play with friends who are on Xbox, just by signing in with a Microsoft account.
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We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^RL
Replying to @MojangSupport
Been waiting nearly 3 months now for a reply and assistance with a compromised account. Utterly ridiculous support waiting times here.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^CD
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Replying to @MojangSupport
Is it normal for it to be MONTHS later before a response? I am only trying to clear up a pre-2016 migration so I can play again. I sent the ticket back on June 9th and no responses yet. I already have the confirmation from Skrill in the ticket. Quick resolve. But no response.
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JS
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