Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

May 21, 2020 · 4:57 PM UTC

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Replying to @MojangSupport
Dear Support, I‘m still waiting for help. My second request for a Passwort-Reset was sent weeks ago! The first one was deleted by Mojang because of the high volumes of requests during corona (wtf? It was from February). I don‘t get any mails from the Passwort-reset system. No go!
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL
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Replying to @MojangSupport
Please could you help, after the nether update, minecraft stops on the red mojang screen. On ps4.
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I'm sorry for any trouble you're having right now! It's currently a temporary issue we're looking into. I would check back in later on, try reinstalling and/or keep an eye out on nitter.vloup.ch/MojangStatus for any possible updates. Thanks for your patience! ^AS
Replying to @MojangSupport
Been trying to get a reset password but its doesnt show up on my email, Whats going on??
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Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible. ^SP
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Replying to @MojangSupport
I just got Minecraft and I’ve been playing but all the sudden it won’t load I’ve been on the red screen for about 2 hours now and my brother is perfectly fine
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We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^RL
Replying to @MojangSupport
i can’t change my email it says request denied contact support i contact them and minecraft still not responded it has been 4 days
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I'm sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS
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