Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

May 21, 2020 · 4:57 PM UTC

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Replying to @MojangSupport
Hi, I love playing in my world with my friends but after like an hour or 2 the game crashes because of how many builds we have around and it really bothers us and we really want to continue playing without these crashing issues-ps4
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I'm sorry to hear that's happening! For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^AS
Replying to @MojangSupport
I lost editions for ps4 for no reason but I had it before but it still lets me convert ps4 editon saves but I can’t play the editions mode?
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For questions about the Playstation editions of the game, please contact Playstation Support here: support.playstation.com/
Replying to @MojangSupport
Could you please help me? I heard that you are discontinuing old devices but I could not see if Apple devices are being discontinued after October 2020? My devices is an Apple Ipdad Free and I’m really sacred that I won’t receive updates on my Minecraft. please help me.
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^RL
Replying to @MojangSupport
Can you please fix the ps4 version of this game. I'm sick of being told you have fixed the stuck in loading screen glitch but every time you 'fix' the issue you make it worse
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We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^RL
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Replying to @MojangSupport
Plz fix the loading screen on Minecraft playstation I’ve been trying to play but it never works plz fix it :(
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We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^SP
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