Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

May 21, 2020 · 4:57 PM UTC

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help.minecraft.net/hc/en-us/…
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If you'd like to submit a suggestion, please visit feedback.minecraft.net/hc/en…. ^RL
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Replying to @MojangSupport
We've been waiting for weeks to get my son's account back and we have the transaction ID!! This is absurd! This should be a self-service issue when you can prove it's your account!🤬
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL
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Replying to @MojangSupport
Hi there How long does a response usually take? I am waiting since 16 days ;-(
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP
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Replying to @MojangSupport
I've been waiting for a ticket resolution for over a month now. Is this normal?
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!
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Replying to @MojangSupport
Hi, I can't remember the password for my mojang account or the password for the linked email account. However, I remember the answers to the security questions in my mojang account. I didn't play for a while but I wanted to play again, is there any way I can recover my account?
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP
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