@MojangSupport The payment was charged but did not receive the Game. And all of my tickets was closed without solution.
2
Replying to @raddiosw
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JS

May 14, 2020 · 10:20 AM UTC

1
Replying to @MojangSupport
I set 3 requests and nobody assists me. Also I don't have Transaction ID, because payment process has failed on your side.