@MojangSupport I am not receiving the email to reset my password, but I received an email from customer support 3 days ago. The problem I am experiencing is that I am not allowed to login to my account. I put in the correct email and password that I have been using.
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Replying to @emma_bouy
For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^JS

May 10, 2020 · 8:42 AM UTC

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Replying to @MojangSupport
I tried that. I haven't been emailed back in 4 days.
Replying to @MojangSupport
update its been almost a month