@MojangSupport Hello, I submitted an issue via your email support back on April 13th and received your automated response and request (491332). by May 1st I replied for an update, got request (597871) in response with same tips?? Please tell me how to get an actual answer.
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Please send us a request at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP
May 7, 2020 · 7:55 PM UTC