@MojangSupport Can you help. I have setup up an account and created a realm. I'm trying to help my son connect, but it says he needs consent. I then get stuck in a loop from minecraft.net and Mojang.com where I can't get either to allow me to do anything? C

Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JS

Thanks, I’ve filled in that request form. C

Hi, I haven't had any response to this? Is there an issue with the support team.