@MojangSupport Hey, a friend of mine can't login into his Minecraft account. And the reset password feature is not working eiter. Is there something with your system? Or is his account stolen? :(
1
Replying to @xSehrMotiviert
Please have your friend send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach the Transaction ID. ^RL

May 6, 2020 · 10:29 PM UTC

1
Replying to @MojangSupport
He has no transaction ID. He bought the account with a Prepaid PIN.