@MojangSupport I got a problem with minecraft on Xbox, I tried the 1.16 beta but when I returned to normal version all my purchased packs were gone, can you help me with that, I already uninstalled and reinstalled the game but it's still the same
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I'm sorry you're having trouble! It's possible to be a temporary issue, but I would also check out this page to help troubleshoot: help.minecraft.net/hc/en-us/…. If it's still occurring, reach out to us here: help.minecraft.net/hc/en-us/…, so we can take a look. Thanks! ^AS
May 6, 2020 · 9:19 AM UTC