@MojangSupport my skins won't load and items I bought from the character creator store say I haven't purchased them. It says 'failed to load character 2' how do I fix this?
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I'm sorry you're having trouble! It's possible to be a temporary issue, but I would also check out this page to help troubleshoot: help.minecraft.net/hc/en-us/…. If it's still occurring, reach out to us here: help.minecraft.net/hc/en-us/…, so we can take a look. Thanks! ^AS
May 6, 2020 · 7:42 AM UTC
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