@MojangSupport Help! I can't get Realms to work for kids on my iPad. Keep getting the same message: "Something went wrong. Sorry, we were unable to complete your realm purchase. Maybe check your internet connection?' There is nothing wrong with my internet connection...
2
While this likely a temporary issue, please verify you're signed into your Microsoft (Xbox Live) account in the settings page of the game, or log out and back in as that may help the issue. I hope this helps! ^SA
3
I'm having the same problem today, what is happening? I downloaded free worlds from marketplace and now they are locked and I can't use them
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Replying to @absorbingfate
I'm sorry you're having trouble! It's possible to be a temporary issue, but I would also check out this page to help troubleshoot: help.minecraft.net/hc/en-us/โ€ฆ. If it's still occurring, reach out to us here: help.minecraft.net/hc/en-us/โ€ฆ, so we can take a look. Thanks! ^AS

May 6, 2020 ยท 7:38 AM UTC