@MojangSupport What is your average ticket response time? I have been waiting for about 9 days to hear from you
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Replying to @Luciferin20
I'm sorry for any delays from us! We're working to respond to your ticket as soon as we can. Thanks for being incredibly patient! ^AS

May 5, 2020 · 10:01 AM UTC

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Replying to @MojangSupport
How about now? It's been almost a month since your reply. If I can't play the game I purchased, and you are unwilling to resolve the issue, then I see no option other than to request a full refund for the purchase.
Replying to @MojangSupport
@MojangSupport It has now been 81 days since I submitted my ticket, when will I get a response?
Replying to @MojangSupport
@MojangSupport Seriously, it's been 6 months since I submitted a ticket
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In fact, I now get a message that my ticket has been closed. SERIOUSLY