@MojangSupport i am severely dissapointed with the customer service (or lack of!) i have recieved, i hope you take this comment to heart... and fix my issue! i cant access my account, it is an old account that i no longer have email access to.
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Replying to @FiestaDeLaHenry
To find out how to locate your transaction ID or retrieve it if you no longer have it, see help.minecraft.net/hc/en-us/… If you are still unable to locate it, please send us an email still. ^SP

Apr 30, 2020 · 11:38 PM UTC

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Replying to @MojangSupport
I still haven't heard anything from your 'support' team...
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!