Hi @MojangSupport, I've been trying to recover my account that was stolen for two months now but I'm only getting automated responses from your support e-mail. I've provided my paypal transaction Id and e-mail addresses. Can someone reach out to me and help please?
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Replying to @KarleKane
I'm really sorry for any delays from us! We're working to respond to your ticket as soon as we can. Thanks for being incredibly patient! ^AS

Apr 30, 2020 · 8:36 AM UTC

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Replying to @MojangSupport
There seems to be a problem with the helpdesk system. My original ticket was #290888 but now it's showing as #586462. Can you confirm the first ticket is still in the system and open?
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Replying to @MojangSupport @KarleKane
This is the same response you give everyone @MojangSupport Whats the point in a Support page on Twitter if your not gonna support anyone?
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Replying to @MojangSupport @KarleKane
Mojang I've had this same problem. After 2 months of emailing you guys still nothing. I even tracked down my transaction ID from 2011 as difficult as that was and still no response.