@MojangSupport Hi, how long are your response times? i've got an account issue - 477582 been waiting for a reply for 6 days! understand you are busy any chance of an ETA?
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Replying to @markjefford
I'm very sorry, but we're unable to estimate a wait time for responses. We're working through requests in the order received and will address your request as soon as we can. ^SA

Apr 24, 2020 · 12:11 AM UTC

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Replying to @MojangSupport
Hi... Okay. It's been 10 days though. does that sound right?
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Hi, 14 days since i logged a ticket can you check the request to make sure everything is okay?
Replying to @MojangSupport
Hi. Any update. No reply to my ticket yet.