We have fixed the Windows 10 code error. You can log in to our Mojang account and redeem your Windows 10 code if you purchased Java Edition BEFORE October 18, 2018. If you're eligible, you have until midnight PST on Monday, April 20 to redeem your code. minecraft.net/en-us/article/…

Ancient Java players! Your attention please!

Purchased Java before October 2018? Get Windows 10 version free!

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I cannot use my code because it has apparently already been redeemed, I have tried to contact both Mojang and Microsoft support. No help from either. Is this a bug or what is the solution?
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Replying to @Iscy_Isaac
If you suspect your account was compromised, resulting in losing your Windows 10 code, please send us an email at help.minecraft.net/hc/en-us/… and we will assist as soon as possible. Please remember to attach your Transaction ID. ^SA

Apr 21, 2020 · 7:36 PM UTC

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Replying to @MojangSupport @Iscy_Isaac
i got my ticketed automatically closed, even though i contacted before the 20th. they said they are not dealing with this issue anymore