We are aware that the Windows 10 code redemption portal is giving an error again, but we'll have more codes for those of you attempting to redeem before the April 20th promotion end date. minecraft.net/en-us/article/…

Ancient Java players! Your attention please!

Purchased Java before October 2018? Get Windows 10 version free!

minecraft.net

Apr 16, 2020 · 4:18 PM UTC

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Replying to @MojangSupport
Is this issue due to the high influx of old java edition owners trying to get the windows 10 edition for the ray tracing support? It would be bad to not solve this before April 20
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Replying to @MojangSupport
I’m having the same problem. Why didn't you just give all users a free copy of the win10 version? This is just an unnecessary hassle... And is there a way that we get a notification, when more licenses are available? And is it possible to extend the deadline?
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Please try fully logging out and into your game Launcher, as well as double checking that any anti-virus or firewall software is not affecting your game. I hope this helps! ^SA
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It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.) help.minecraft.net/hc/en-us/… ^SA
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If you suspect your account was compromised, resulting in losing your Windows 10 code, please send us an email at help.minecraft.net/hc/en-us/… and we will assist as soon as possible. Please remember to attach your Transaction ID. ^SA
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