@MojangSupport - I tried to convert my minecraft legacy account to a mojang account but was prompted that it had already been done (definitely not by me). How do I get my account back? I have my original purchase email from 2011.
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR
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Still awaiting resolution. I understand there's a backup here due to the current situation, but is there an expected timeline for how long it should take?
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Replying to @RandyStuck
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Apr 16, 2020 · 3:13 AM UTC

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Replying to @MojangSupport
@MojangSupport - It's now been 6.5 weeks since my request for support. Any chance you can help with expediting?
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP
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more replies
Replying to @MojangSupport
@MojangSupport - I submitted my ticket on March 30. I understand there is greater than normal volume, but this is ridiculous. Can you help?