@Prettythangnr1 Please try force-closing and restarting your Minecraft app. If this doesn't work, please try restarting your phone, as well as logging out/in with your Microsoft (Xbox Live) account in your game settings. I hope this helps! ^SA

Apr 15, 2020 · 12:42 AM UTC

1
Replying to @MojangSupport
Hi I’ve tried all that and uninstall Minecraft and still not working 😕