@MojangSupport dear mojang i tried to buy myself another minecraft account but kept getting errors so i tried a different mastercard and then we also got the same error but the money was gone and we think we also had that for the other mastercard but we cant see the transactions
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Replying to @Blech_Droide_
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA

Apr 15, 2020 · 12:12 AM UTC

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Replying to @MojangSupport
These tips are useful but i send a mail to mojang and never got an answer and i still dont have my money back or got my account Because i dont want to pay for nothing