@MojangSupport My daughters and I purchased content in January of last year and it's all showing locked and not purchased on our accounts. We can still see the game saves that used the content. I contacted Microsoft last month, but nothing was ever corrected.
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Replying to @briansteiger11
I'm sorry that didn't work. Please contact us at our help page, and remember to attach a picture of your receipt from purchasing the minecoins, your gamertag (Microsoft / Xbox Live Account), and all the missing content/packs: help.minecraft.net/hc/en-us/… ^SA

Apr 10, 2020 · 12:52 AM UTC

1
Replying to @MojangSupport
This is pretty disappointing. I have the receipts, but now I have to go find saves and rely on the memory of a 9 and 10 year old to remember all of the content (most sold on sale) that they had. Luckily I didn't have much on my account. Poor system for content purchased.