Hello @MojangSupport My partner contacted support about not being able to access her account on January 27th and has not heard back. We received an email the "Your support request (229916) has been received." Then nothing. Assistance in this matter would be appreciated.
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Replying to @Cayser182
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Apr 5, 2020 · 6:28 AM UTC

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Replying to @MojangSupport
While I can appreciate dealing with tickets in the order they come in. This issue was raised in back in January. It begs the questions of what month is the team up to and is the backlog increasing or decreasing?
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Replying to @MojangSupport @Cayser182
Don’t expect to hear back, other then are you still having problems. @MojangSupport sadly SUCKS!