@MojangSupport Hi, I bought minecraft, but when I did, the site put me in error and I paid the money. I don't have access to the game
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Replying to @Menox66
If you haven't received a Transaction ID, this means the resulting charge is a pending authorization and we will not have the capability to refund it. We recommend speaking with your bank to resolve any pending authorizations. ^SA

Apr 3, 2020 · 7:18 PM UTC

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Replying to @MojangSupport
After more than a month you have returned my money, so I was right. I tried to buy it back today and the exact same thing happened to me. You have a serious problem with your site, I demand that you give me access to the game
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If you have not received an email from Mojang containing a Transaction ID, this means the order has failed and we are not able to refund incomplete orders. We recommend contacting your bank to have any pending authorizations resolved. I hope this helps! ^SA
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Replying to @MojangSupport
I talked to my bank and they told me that the problem was with your page, that they couldn't do anything. These weeks I've been reading a lot of people who have the same problem as me, I don't think all banks have the problem.