.@MojangSupport just how long is your support backlog? Are tickets that are 4 months old still not at the top of the pile? Still can't use our realm that we've paid for... Would be really handy to have right now... #ridiculous #customerservice #whatcustomerservice #angry #fixit
Philip Strong @pstrongproject
19 Mar 2020
@MojangSupport why won't you even acknowledge my issue that STILL remains since early December? Answer my tweet with a solution. Go tell your manager this is ridiculous. You are letting down so many people @Natalie85958271 @edwardocollins @tomganleylee
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Replying to @edwardocollins
I'm very sorry, but we're unable to estimate a wait time for responses. We're working through requests in the order received and will address your request as soon as we can. ^SA

Apr 2, 2020 · 9:57 PM UTC

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Replying to @MojangSupport
Thank you for not giving a stock answer. Tickets 134951 and 267789 have been outstanding for almost 4 months. Please, how old are the tickets that you are currently working on?
Replying to @MojangSupport @edwardocollins
It's been 4 months, if you have 50 staff working 8 hour days, 5 days a week, and assuming you allocate a generous 5 minutes to each support request, that is 384,000 tickets that you've dealt with before ours. Can you honestly tell me that's the case!?
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Replying to @MojangSupport @edwardocollins
Help please