@MojangSupport Help! I can't get Realms to work for kids on my iPad. Keep getting the same message: "Something went wrong. Sorry, we were unable to complete your realm purchase. Maybe check your internet connection?' There is nothing wrong with my internet connection...
2
Replying to @SamuelEllis
While this likely a temporary issue, please verify you're signed into your Microsoft (Xbox Live) account in the settings page of the game, or log out and back in as that may help the issue. I hope this helps! ^SA

Mar 31, 2020 · 9:50 PM UTC

3
Replying to @MojangSupport @SamuelEllis
I'm having the same problem today, what is happening? I downloaded free worlds from marketplace and now they are locked and I can't use them
1
I'm sorry you're having trouble! It's possible to be a temporary issue, but I would also check out this page to help troubleshoot: help.minecraft.net/hc/en-us/…. If it's still occurring, reach out to us here: help.minecraft.net/hc/en-us/…, so we can take a look. Thanks! ^AS
Replying to @MojangSupport
It's not a temporary issue - it hasn't worked 5 days in a row. I am signed in. I have logged back in and out. Still nothing. What is next to try?
1
Replying to @MojangSupport @SamuelEllis
I know this is an old post but I ran into this and the issue was my child’s device had the security feature on that did not allow in-app purchases.
2