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Replying to @JCDesign9
While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA

Mar 29, 2020 · 1:00 AM UTC

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Replying to @MojangSupport
I already did, 4 days ago. I only tried reaching out through social media since all i got were automated responses. Thanks anyway i guess. Even though this is more than an account-specific issue. I got charged for a product i didn't receive, and the company can't, or wont help.