@MojangSupport Hate to be a bother, but I e-mailed support a week ago and have not received anything back other than an automated response.
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Replying to @Duh_DuhE
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA

Mar 27, 2020 · 11:26 PM UTC

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Replying to @MojangSupport
And now in 3 weeks with no reply from help, seems a little excessive...
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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Replying to @MojangSupport
Is there an estimate of the backlog? I'm currently at two weeks of radio silence.