@MojangSupport, so I've had some problems trying to contact via support requests (help.minecraft.net/) (my requests disappear). Is there a way to contact more directly with customer support?
2
Replying to @Wanna8771
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TM

Mar 25, 2020 · 6:37 PM UTC

2
Replying to @MojangSupport
its been more than 2 weeks since my last request, a month since my first request disappeared without trace.
Replying to @MojangSupport
ok, so I've been trying for almost 2 months to buy the game........ This is the 3rd time the site wont accept my credit card..... (yo ho ho a pirate's life for me)