@MojangSupport Hi. I'm paying for a Realms server for my community, but it's so laggy that it's virtually unusable for my members. I've been waiting for over a week to get a response from your support team, and I've sent a reminder. What can I do to get your attention?
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Replying to @quackgyver
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Mar 23, 2020 · 5:51 PM UTC

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Replying to @MojangSupport
It's been 2 monthly subscription cycles since I first filed this support ticket, and I've sent 7 reminders. When do you think you'll get around to responding?