@MojangSupport I have filed urgent support request ticket but no answer so far (almost two weeks ago). Are you looking into it? As I said it is urgent so I need an answer as soon as possible. Thanks
1
Replying to @J22883361
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AF

Mar 20, 2020 · 5:34 PM UTC

1
Replying to @MojangSupport
Any idea on how long will it take?