Hey @MojangSupport, trying to migrate an old username to a new email address and something went wrong. I have a ticket..but then radio silence from you guys. How long is this backlog?
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Replying to @MichaelAlanBerg
I'm really sorry for any delays from us! We're working to respond to your ticket as soon as we can. Thanks for being incredibly patient! ^AS

Mar 19, 2020 · 8:18 AM UTC

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Replying to @MojangSupport
Finally got a response and it was a form email. What do I have to do to get an actual person? So disappointed in @Microsoft. #Minecraft
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JS