@MojangSupport I accidentally tweeted this at the @Minecraft account but it should have gone to you.
Cynrith @Cynrith
13 Mar 2020
@Minecraft my fiancee has been trying to get some technical support from you and all she keeps getting is the same automated message back. The email even says to reply to it. What can we do to advance through the help process?
2
Replying to @Cynrith
Please send us an email at help.minecraft.net/hc/en-us/…. Remember to attach your Transaction ID. ^TM

Mar 13, 2020 · 7:46 PM UTC

1
Replying to @MojangSupport
We have already done that, we also included a transaction ID... Can I please get a response from an actual human instead of a bot?